Q&A
QWhere is your company located?
We locate in Chengdu, Sichuan, Southwest of China.
QWhen was your company established? And are you trading company or factory?
Our company was established in 1980 and it is trading. With over 4 decades growing, we have established over 3 factories on our own, invested and shared over 15 factories, and build up a stable and consistency supply line for our clients.
QHow many employees in your company?
Our professional auto parts team has 20 employees, and our parent company has over 200 employees.
QDo you have your products show room? And do you accept visitors?
Yes, we have our product show room and we upgrade its range every month. Sure, we welcome worldwide visitors to our company and we expect our clients' guidance.
QDo you have quality warranty? What about them?
Yes, we offer all of our products with quality warranty. Normally it is 1-3 years or 20K-50K kilometers varying from different items and requirement.
QDo you supply OEM parts or aftermarket products?
Both OEM parts and aftermarkets are available from our production range, and it depends on clients’ demand.
QDo you make customized products?
Yes, we have fully experience on developing customized products upon client’s requirement, sample or drawing.
QWhat is your minimum order quantity?
It depends on actual product and its condition of production and stock, please consult to our sales managers.
QDo you make retail sales?
QWhat is your product brand? Do you have corresponding branded package?
We have two brands, EOK and TOPASIA. Yes, we have different styles of designs of each brand package to choose.
QCan you make clients’ brand package? And can you engrave clients’ logo on produc
Under formal authorization by our client, we could make both jobs.
QDo you make engraving words and brand on product?
QHow do you deliver goods?
We deliver goods by various ways, including by sea, by air, by courier, by train etc, upon client’s demand.
QDo you offer samples to clients' inspection?
For most products we could supply samples, while some products fail to get sample, we always try our best to reach the agreement on quality by more flexible ways.
QWhat is the freight fee to deliver the sample or bulk order?
It depends on the actual sample or order qty, weight and volume, and we try our best to offer the best condition of freight for our clients.
QCan you put original brand logo or words on product and package?
No, and it will harm both of our benefit.
QWhat is your production leading time?
We always try to make soonest production time, and it depends on different quantity and models of order, normally it is 25-45 days. When stock available, we could ship out the goods within 2 working days after receipt of payment.
QWhat certification do you have?
We have ISO 9001:2015 certification of management. And IATF16949, TUV, CE, INMETRO, etc certification for different markets and various products.
QAre all products tested before shipment?
We have strict quality control of our product, and we stick to the certification standard we have, so most products we make 100% testing, while some few products we make sample inspection and testing, we will let our clients know before order confirmation.
QDo you have catalog?
Yes, we have catalog for our products for clients’ reference.
QDo you sell second-hand or recycled product?
QWhat is your business term and payment way?
We accept FOB china main port, CIF, CFR, DDU etc main terms of international trade. We apply the payment way of T/T, WEST UNION, L/C, etc main ways of payment.
QHow do you protect the products during transportation?
We make firm box and cartons, also pallets for necessary goods, to ensure everything is fine before goods reaching clients’ hands.
QWhat is the solution to claiming or defection of products after client receives?
We attention on any problem happened after goods received by our clients. We always respect the record from destination, such as pictures, video, comparison data, etc, on the term of reduce the loss from the problem, we always try our best to make sure how it gets happening and define the reasonable solution for our clients, in order to avoid any further problem and support our clients through it.